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nullAmadeus Ticket Changer (ATC) Reissue: How to reissue an e-ticket (Cryptic)
Print Amadeus Ticket Changer (ATC) Reissue: How to reissue an e-ticket (Cryptic)
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Procedure
- Retrieve the PNR. Enter, for example:
Entry Description RT SBOWUQ
Retrieve PNR by Amadeus record locator. TWD/TKT117-1234567890 and RT SBOWUQ or RT*E
to retrieve record locator from an e-ticket display
Retrieve PNR by e-ticket number. If the PNR was created in another GDS or has been purged by the system, you must create a new PNR with all mandatory elements.
Enter, for example:
NM1SMITH/ERIC MR;APM- +46236985124;TKOK;FHE074-2622929451;RF MR SMITHSystem response:
--- TST RLR ---RP/XXX1A0XXX/XXX1A0XXX AA/SU 8AUG24/1346Z XXXXXX 1.SMITH/ERIC MR 2 KL1501 H 09SEP 1 AMSMAD HK1 0700 0935 *1A/E* 3 KL1504 L 15SEP 7 MADAMS HK1 2 1305 1535 *1A/E* 4 APM +46010101024 5 TK OK08AUG/XXX1A0XXX//ETKL 6 FA PAX 074-2622929451/ETKL/DKK3097/08AUG24/XXX1A0XXX/17XXXXX 2/S2-3 7 FB PAX 0000000000 TTP/RT OK ETICKET/S2-3 8 FM PAX *C*0.00/S2-3 9 FP NONREF 10 FV PAX KL/S2-3
Rebook the itinerary, from an availability display or use the SB entry. Enter, for example:
SS1L3
or
SBKL1508*16SEP3
System response:
1.SMITH/ERIC MR 2 KL1501 H 09SEP 1 AMSMAD HK1 0700 0935 *1A/E* 3 KL1504 L 15SEP 7 MADAMS HK1 2 1305 1535 *1A/E* 4 KL1508 L 16SEP 1 MADAMS HK1 2 2020 2300 73H E 0 S SEE RTSVC
Cancel the old flight segments and the old TST. If you have created a new PNR, go to step 4. Enter, for example:
XE3
TTE/T1Note: If there is a partial change of the itinerary or a partial reissue or revalidation of a multi-passenger PNR, the old TST must be deleted (TTE) before you can make an Amadeus Ticket Changer pricing entry.
Reprice the itinerary.
System response:To reprice with Amadeus Ticket Changer Best Pricer informative pricing, without TST/TSM storage, enter:
FXE
FXE01 SMITH/ERIC MRNO REBOOKING REQUIRED FOR LOWEST AVAILABLE FARELAST TKT DTE 09SEP24 -FARE FAMILIES: (ENTER FQFn FOR DETAILS, FXY FOR UPSELL)SERVICE MAY HAVE CHANGED - PLEASE CHECK NEW CONTRACTTICKET STOCK RESTRICTION------------------------------------------------------------ AL FLGT BK DATE TIME FARE BASIS NVB NVA BG AMS MAD KL 1501 H 09SEP 0700 HYQ0ABSA 09SEP09SEP 1P AMS KL 1508 L 16SEP 2020 LYQ0ABSA 16SEP16SEP 1P ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE EUR 276.00 NEW BASE FARE EUR 271.00 FARE BALANCE DKK -37 PAYMENT CURRENCY OLD TAX DKK 1037 NEW TAX DKK 1037 TAX BALANCE DKK 0 TICKET DIFFERENCE DKK -37 PENALTY DKK 522 GRAND TOTAL DKK 485 TOTAL ADD COLL DKK 522 RESIDUAL VALUE DKK -37FARE FAMILIES: (FOR MORE DETAILS: FQF/ATCn)FARE FAMILY:FC1:2:STANDARDFARE FAMILY:FC2:3:STANDARD
ATC pricing options are:Entry Description FXF
ATC Informative pricing (no TST/TSM creation)
FXQ
ATC Confirmed pricing (with TST/TSM creation)
FXE
ATC Best Pricer informative pricing (no TST/TSM creation)
FXO
ATC Best Pricer confirmed pricing (with TST/TSM creation)
To reprice a multi-passenger PNR, select each passenger by number, passenger, ticket number, or PNR FA/FH element line number. Possible entries are:Entry Description FXF/P1
By passenger number FXQ/T9-11
By FA/FH element line number FXO/P1/TKT172-1234567890//P2/TKT172-1234567891
By ticket number Note! In a multi-passenger PNR, you can reprice the PNR for all passengers in one entry without specifying passenger or ticket number association if the ticket numbers are all passenger-associated.
If a partially used ticket is reissued or revalidated, you must include a segment selection in your pricing entry. All unflown segments must be specified in the pricing entry. For example, enter:
FXF/S4-5/T9-11 or FXF/S3,6,8
To store a confirmed pricing, for example, with the Amadeus Ticket Changer Best Pricer confirmed pricing with TST/TSM creation, enter:
FXO
ATC handles penalty fees according to the airline guidelines. In the ATC display, a message will prompt indicating how the penalty is collected.
The options are as follows:Method ATC message Tax code PENALTY COLLECTED ON TICKET Q surcharge PENALTY COLLECTED ON TICKET Total PENALTY COLLECTED ON TICKET Electronic Miscellaneous Document (EMD) No message is displayed. The penalty fee is displayed in the reissue panel and an SVC element is added in the PNR containing the penalty fee. Not specified PENALTY COLLECTION METHOD NOT IDENTIFIED - CONTACT AIRLINE Display the reissue TST (optional):
TQT
Display the residual value and the penalty TSM, if there are any (optional).
TQM/M1 or TQM/M2
Redisplay the PNR, enter RT
--- TST TSM RLR ---RP/XXX1A0XXX/XXX1A0XXX AA/SU 8AUG24/1346Z XXXXXX 1.SMITH/ERIC MR 2 KL1501 H 09SEP 1 AMSMAD HK1 0700 0935 *1A/E* 3 KL1508 L 16SEP 1 MADAMS HK1 2 2020 2300 73H E 0 S SEE RTSVC 4 SVC KL HK1 PENF 5 SVC KL HK1 RSVT 6 APM +460101010124 7 TK OK08AUG/XXX1A0XXX//ETKL 8 FA PAX 074-2622929451/ETKL/DKK3097/08AUG24/XXX1A0XXX/17XXXXX 2/S2 9 FB PAX 0000000000 TTP/RT OK ETICKET/S2 10 FE PAX DKK1985 NONREF/S2-3 11 FO PAX 074-2622929451CPH08AUG24/17XXXXXX/074-26229294510E1 /S2-3 12 FP PAX O/NONREF/S2-3 13 FV PAX KL/S2-3
ATC Reissue can automatically update the form of payment for both e-ticket and EMD, but Amadeus must activate this feature on request.Enter the form of payment for the new ticket and the TSMs,if any:
Entry Description FPO/CASH+/CASH
For the new ticket, in case of an additional collection, old and new FOP FPO/CASH
For the new ticket, in case of a no additional collect or a residual value, old FOP only /4FPO/CASH (TSM-M for MCOs)
TMI/M1/FP-O/CASH(TSM-P for EMDs)
For the residual value TSM, old FOP 5/FP CASH (TSM-M for MCOs)
TMI/M2/FP-CASH (TSM-P for EMDs)
For the penalty TSM, new FOP Issue the new e-ticket and the TSMs, penalty, and residual value TSM, if any:
TTP (to issue e-tickets only)
TTM (to issue EMDs only)For EMD issuance, you must use the combined TTP/TTM entry, this is not applicable in the U.S. market.
For U.S. market only:
TTP/EXCH (tickets)
TTM/EXCH (MCOs)Note! If the ATR field in your office profile is set to 2, you must use the combined ticketing entry.
Enter HE ATC for more information.
